We want you to understand the basis upon which you buy products from us.
It is up to you to check that your order is correct. There are facilities to enable you to correct any inputting errors prior to the submission of your order. If however you realize that you have made a mistake then please call us and we will see whether it is possible to intercept the order before it is accepted by us. Please note that our online courses are compatible with 99.9% of MAC based computers. If the course is not compatible with your MAC, or you would like to access the training from an iPad, please contact us for a alternative log in.
We are not obliged to supply goods or services to you until we have confirmed acceptance of your order and this is when the contract is made. This is generally done via email under the heading "Confirmed Order". If you have not supplied us with an email address then we will send a written "Confirmed Order" to you at any other address that you have given to us.
If a course is booked or held and a request to cancel is received in writing within the 14 days period then this will be fully granted. In the event of a refund, an administration fee of £100+VAT will be charged. Once a course has been accessed, we cannot grant a refund. Please ensure you have the correct course before ordering. In addition, exam vouchers must be used within 14 days of being dispensed by our examination team. Please note, refunds are not available for discounted products. No refunds will be given 4 weeks prior to the classroom start date.
To qualify for the free high street voucher offer, a minimum spend of £100 is required by the friend or colleague.
Any delay in payment by a specified payment date may incur a £10 administration fee.
All course licenses are 12 months unless otherwise agreed prior to setup. As such all exams on a student’s account must be
taken before this 12 month license expires. Exam credits will be given only on exam booking. When a package of courses is agreed,
the subsequent course must be commenced within 12 months and the licence for that course will also be subject to 12 months from commencement.
As the exam vouchers are controlled via a third-party vendor (Microsoft, CompTIA, Cisco etc.), if a course is paused, we are unable to pause the licence on the vouchers. The licence of the voucher(s) will begin when the course is purchased and will end after 12 months, unless otherwise stated. Vouchers will be provided only when the courseware has been completed and three-four of the associated mocks exams have been completed with 85% or above, at least three in certification mode. Vouchers will only be provided to the student when the tutoring team are confident that the student is ready for the exam, as they will have to be re-purchased.
When a package of courses are provided, if having taken one of these courses, (and exam if applicable), it will not be possible to refund this under any circumstances and the full price will then be applicable.
Please Note: As the exams are conducted through either PearsonVue or Certiport, and due to the data protection policies they have in place, we are unable to make any changes to exam bookings. The student will need to contact the relavent exam proctor directly. Where an exam is cancelled the full cost of the exam will be applied to the student.
Our order system encrypts all your personal information including your name, address and credit or debit card
details using industry standard secure socket technology (SSL). This is intended to ensure that information
passed between your computer and this site cannot be read in the unlikely event that it is intercepted by
All prices quoted are in sterling (UK pounds). Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering.
Our office hours are 09:00 to 18:00 UK time. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within a maximum of two working days of receipt unless circumstances beyond our control prevent this.
Exam booking requests must be made at least five working days before the desired examination date.
If exam vouchers are requested by the student without the full completion of the courseware and/or mock exams, the student agrees that they will forfeit all access to courseware, mock exams, live labs and support.
RE: Part Payments - Exam vouchers will only be supplied if all monies are paid through the agreed part-payment plan. If exam vouchers are requested by the student without the full completion of the courseware and/or mock exams, the student agrees that they will forfeit all access to courseware, mock exams, live labs and support.
If included within the training package purchased from SouthStep LTD, free re-takes will only apply if students achieve a pass mark of 85% or higher on all provided mock exams. Free re-takes are only applicable to exams that have been booked through SouthStep LTD and are only available for Microsoft MCP/MS exams.
To qualify for a free re-sit of a Microsoft MCP exam, students must first sit any supplied mock exams and pass three tests in ‘Certification mode’, with at least one result surpassing a score of 90%.
The student understands that if they are unsuccesful in their exam attempt, they must wait a minimum of two weeks before booking the resit.
Please note: MTA & MOS exams do not qualify. All mock exams are issued with a 180-day licence, after this period of time students will need to purchase a new mock exam licence. All exam re-sits are at the discretion of the management. Please also note that mock exams for MTAs are valid for only 30 days. If additional time is required, the student may be required to pay an additional charge.
Please read these terms and conditions (the “Terms”), which apply to your use of any and all courses and any and all course materials as well as the following websites, including any subdomains thereof:
For details or enquiries regarding this, please visit the SouthStep LTD website or Contact us.
If using any of the Websites and / or courses and course materials, from outside the UK other laws may apply. We are not subject to local laws applicable in other countries and the Websites and / or courses and course materials, may not be compliant with those local laws. If you are unhappy with this you should not use any of the Websites and / or courses and course materials.
The Websites and all the materials contained within or on, and / or courses and course materials, are protected by intellectual property rights. Materials include, but are not limited to, the appearance, design, documents, graphics, layout and look on the website, as well as all other content on the Websites such as articles and other text. All btm-copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) subsisting in the design of, or materials on, the Websites we are entitled to use, we own or is licensed to us.
Except as provided in these Terms, you may not redistribute, copy or republish or otherwise make the materials on the Websites, and / or courses and course materials, available to any other person, organisation or group without our written permission (including, but not limited to "caching" any material and "mirroring" any material). You may print or download materials from the Websites, and / or courses and course materials, for your own personal and non-commercial use provided that:
If you have our written permission to provide these materials to any other person, organisation or group, you must ensure they are made aware of these restrictions. You can also permit your computer to make an electronically stored, transient copy of the content on the Websites only for the purpose of viewing it while connected to the internet (but you may only make one copy of any such content).
There may be places in or on the courses and course materials and/ or pages on the Websites (including but not limited to):
Where you can post, send or upload information or data on the Websites of, or Course materials provided or produced by SouthStep LTD. If you do this we will take this to mean that you have read and accepted these Terms. You must not post, send or upload any content or information unless:
You Must Not Post Any Information Or Data Which
information and sensitive personal data. We are not responsible for any content and/or information which you
post, send or upload onto the Websites.
We reserve the right to withdraw any such content and/or information without notice and at our sole discretion and to pursue any cause of action against you available to us under applicable laws.
We do not represent that information contained on or available via the Websites and / or courses and course materials, is accurate or complete and accordingly it should not be relied on as such.
Any arrangements made between you and any other person, using or named on the Websites and / or courses and course materials, is entirely at your own risk and responsibility.
Information contained in or accessible via the Websites, and / or courses and course materials, may change from time to time. We may make improvements or alterations to the Websites, and / or courses and course materials, at any time and without notice. We may modify, withdraw or deny access to the Websites, and / or courses and course materials, at any time.
We may link to other websites which are not within our control. Such links would be provided for your convenience. In addition, other websites outside our control may link to the Websites.
We are not responsible for the content of any external sites we provide links to or which link to the Websites. You should exercise caution and check you are happy with the terms and conditions applicable to any other website that you visit. No link is intended to be, nor should be construed as, an endorsement of any kind by us of another website.
We do try and ensure our website, courses and course materials are as accurate and error free as possible and make efforts fix any issues. However we cannot guarantee that the use of the Websites, and / or courses and course materials, will be compatible with the hardware and / or software you use, or that it will be uninterrupted or error free or virus free or that any defects on the Websites, and / or courses and course materials, will be fixed by us (unless we are obliged by law to fix them, such as issues within our control regarding our obligations under the Data Protection Act 1998 to keep personal information secure). However we do try and ensure our courses are as accurate and error free as possible and make efforts fix any issues.
Please ensure that you regularly check for and protect against viruses when using the Websites, and / or courses and course materials, on any hardware device. We make no statement about the suitability of the content, information, products or services which is made available via the Websites. Accordingly, all warranties and terms and conditions implied by statute or otherwise are excluded to the fullest extent permitted by law (please see directly below for more details). For example, we make no warranty that this web site is free from computer viruses or any other malicious or impairing computer program.
We exclude all liability to the fullest extent permitted by law (please see directly below for more details) for damages and direct, indirect or consequential loss (including but not limited to pure economic loss, loss of business, revenue or profits, business interruption, depletion of goodwill and like loss) incurred by you and / or any other person and which arises out of or in connection with your use of or inability to use the Websites or its content, and / or courses and course materials, whether that liability is in contract, tort or otherwise.
We do not exclude or limit our liability (if any) to you, for any matter for which it would be illegal or impossible under law for us to exclude or to attempt to exclude liability.
The internet is not a secure means of communication. Emails may be intercepted by other people or organisations. You should not send any communication to us through the Websites or by email, in particular which contains personal information (including sensitive personal data) and/or confidential information about you or any other, unless you accept that any such communication is sent at your own risk and on the understanding that we would not be liable for any loss that you might suffer as a result (except for losses which cannot be excluded or limited at law, as referred to directly above).
The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or willful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded. Except as set out in these Terms, SouthStep LTD shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
SouthStep LTD is not responsible to you for any data that you lose as a result of accessing the Website or Course or Course Materials. It is your responsibility to ensure that you regularly save and back up all data which you hold on the computer you use.
Except as otherwise set out in this section “Limitation of liability”, SouthStep LTD’s maximum aggregate liability to you for any claims that you may have against SouthStep LTD for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, your use of the Website, Course and / or Course Materials and any technical support shall be limited to the amount of the Fee which has been paid, or is payable, by you or on your behalf.
SouthStep LTD will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect your statutory rights.
Each provision in these terms shall be construed separately as between you and SouthStep LTD. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted, such provision shall apply but with such modification as may be necessary to make it valid and effective.
It is not advisable to study for extended lengths of time without taking any breaks. We recommend for your own benefit that you do not study for any longer than 2 hours at a time.
The Course Materials are for educational purposes only. SouthStep LTD will not accept any responsibility to any party for the use of these Course Materials for any purpose other than for educational purposes, including but not limited to the giving of advice by you to any third party, making or not making any dietary or lifestyle changes for any reason.
Nothing on the Websites is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these Terms which govern the relationship between us in relation to your use of the Websites.
If you make a contract with a third party who is named or referred to on the Websites, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.
Law governing the Terms Use of the Websites, and / or courses and course materials, and the formation, existence, construction, performance, validity and all aspects whatsoever of these Terms shall be governed by the laws of England and Wales.
The Courts of England and Wales shall have the exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with your use of the Websites, and / or courses and course materials, and these Terms Additional provisions It is not intended that third parties shall have any rights in relation to these Terms under the provisions of the Contracts (Rights of Third Parties) Act 1999.
If any term of these Terms is found by any court or body or authority of competent jurisdiction to be illegal, unlawful, void or unenforceable, that term shall be deemed to be severed from these Terms and this shall not affect the remainder of these Terms which shall continue in full force and effect.
The terms outlined in the general terms and conditions for orders, websites & courses is in addition to the license agreement. One agreement does invalidate the other and both, once accepted, are binding. Should any conflict of the terms occur then the terms presented in these general terms and conditions take precedence.